Recent T&C changes related to In-Game Goods:

Please check an overview of the key updates to our T&C in relation to In-Game Goods:

• Seller Responsibility: We have clarified the extent of Sellers’ responsibilities toward Buyers for products classified as In-Game Goods (Clause 2.3.3 of the T&C);
• Responsible Use of In-Game Goods: We have added guidelines on the responsible use of In-Game Goods. All In-Game Goods should be purchased solely for personal enjoyment within the intended video game and not for gambling or speculative purposes. G2Play does not support gambling and encourages users to approach such activities cautiously and seek support when needed (Clause 2.15 of the T&C);
• Minimum Order Value for In-Game Currencies: Sellers can now set a minimum order value for products that include in-game currencies such as points, coins, credits, etc. This means that You will only be able to purchase these products after reaching the minimum order value set by the Seller (Clause 5.10 of the T&C). 
• Guest Checkout Restrictions:  Certain In-Game Goods may not be available for purchase via Guest Checkout due to legal or practical considerations (Clause 5.13.3 of the T&C).
• Delivery Process for In-Game Goods: We have introduced new delivery processes for In-Game Goods, including features like Buyer-Seller chat, tailored delivery methods based on the game, and rules for confirming delivery. We have also specified appropriate timeframes and the role of G2Play Customer Support throughout the delivery process (Clause 7.7 to 7.12 of the T&C). 
• Consumer Withdrawal Rights: To avoid any confusion, we have clarified that statutory consumer withdrawal rights apply to In-Game Goods (Clause 10.9 of the T&C).
• Seller Authorization: We have highlighted that Sellers must ensure they are authorized to sell In-Game Goods to third parties under the relevant terms and conditions or end-user license agreements (Clause 13.2.2c of the T&C).

Additionally, we have made some minor language and stylistic adjustments throughout the T&C, which do not affect your rights or obligations. You can view the updated version in the Documents section – below.

G2Play.net marketplace nature

G2Play.net is a digital marketplace allowing users from all over the world to trade in digital products. G2Play.net is owned and operated by GAME 2 PLAY PORTAL, a sole establishment organized under the laws of United Arab Emirates, with registered office in Parcel ID 345-346, 48 Burj Gate, Burj Khalifa, Dubai, UAE, Main License No. 1056660. 

G2Play does not sell the products directly but provides technological and organizational measures facilitating product offering and discovery, buyer-seller matching, conclusion and performance of transactions between users, including payment, delivery, as well as resolution of disputes between users. 

G2Play does not control each and every transaction nor every interaction between its, but may perform random control checks, conduct KYC checks of merchants and monitor users' interactions with the platform and other users. See Clause 2.4 of the T&C for more details. 

Nature of products

All products purchased at G2Play.net are in the form of unique keys, allowing their buyers to redeem the keys at third party platforms (e.g. Steam) to access digital goods or services (a video game or a software). G2Play is not affiliated with such third party platforms, unless explicitly stated otherwise.

Products’ description

You are encouraged to read each product’s card (incl. description) carefully before purchase, because most products will only allow You to access external content via specific third party platform, usually requiring registering of a separate account for a specific device (e.g., for a PC or a gaming console), territory (e.g., Europe-only users), language or currency etc. 

Defects of products

Sellers are liable if keys do not function correctly, i.e., if You are unable to redeem the key for third party content (digital goods or services). For example, if You purchase a “FIFA 2023” Xbox game key, the seller will be liable if You are unable to activate that game in the Xbox store. 

Withdrawal

YOU WILL LOSE THE RIGHT TO WITHDRAW FROM THE TRANSACTION AFTER YOU HAVE CLAIMED THE PRODUCT as specified in Clause 7.2 of the T&C. This is because after the digital key has been revealed, it may be used to access external content without G2Play’s or the seller’s control or consent (in most cases G2Play and seller will not even be able to verify if the key has already been redeemed). Therefore, after the key has been revealed it cannot be resold by the seller and the contract executed via the G2Play.net shall be considered to be completed in full and not subject to withdrawal.

Rules on handling illegal content

See Section 13 of the T&C for detailed rules regarding handling of illegal content, notifying any violations and available remedies. In addition, You may use below contact links to notify complaints, takedown notice etc.

Recommender and sorting mechanism

The main rules and parameters of G2Play.net recommender system and sorting mechanism have been set out in Section 8 of the T&C. 

ODR

All natural persons who use the G2Play marketplace platform acting for personal purposes, outside that person's trade, business, craft, or profession and not for profit (consumers) with a place of residence in the European Union, Norway, Iceland, or Liechtenstein are entitled to an online dispute resolution mechanism – for more information see the  ODR platform of the European Commission.

User complaints

Users are encouraged to submit all complaints, questions, suggestions through G2Play’s Customer Support Portal or via email at: [email protected]. If You are a merchant (as defined in our T&C) You may also contact Your G2Play’s account manager. 

Police and prosecutors requests and other authorities

G2Play is committed to full legal compliance and cooperation with law enforcement and other public authorities. This commitment extends to all investigations related to users’ activities on the platform, whether they are administrative, tax-related, criminal, or civil. G2Play will comply with all legal obligations, which may include disclosing users’ details and transaction data when legally required. G2Play discloses data at the request of the court or prosecutor's office. For all such requests, please contact our legal department directly at: [email protected] and attach a scan of the court or prosecutor's decision. The court's or prosecutor's decision should include the dates, numbers and amounts of the requested transactions.

Takedown notices, copyright breaches, illegal content

For takedown notices please contact [email protected].

DSA notifications & points of contacts for EU’s Member States’ authorities, the European Commission and the European Board for Digital Services

Please use a dedicated email address: [email protected] for all communication related to the EU’s Digital Services Act (DSA). All communication should be in English.

Trusted flaggers may use the above email as well.

All user communication sent to the above address shall remain unanswered; please use dedicated user contact details listed above..